While Amazon Prime Video is one of the best services out there, it may also run into some sort of trouble, just like any other OTT platform. This could be anything - an issue with your account, an internet connectivity problem, compatibility or playback issues, etc.
If you’re also struggling with your Prime Video not working, this article has collected and analyzed all the possible reasons. Read on to troubleshoot and fix your Prime Video not working problem quickly.
Why Is My Amazon Prime Video Not Working and How to Solve It?
Here are the common 9 reasons why is Prime Video not working. Follow this part to check the causes of your problem and learn about some tips to help you fix the problem instantly.
Fix 1 - Check Your Internet Connectivity
One of the most common issues of Prime Video not working is due to connectivity issues. Because Amazon Prime Video needs an internet connection for it to work properly on any device, it is imperative to have WiFi with strong and stable signals.
In this case, take a look at your WiFI modem, and check for any loose cables. Then, just switch off your device by taking the plug out, and then plug it back in after a few minutes. If you are unsure about the speed of your WiFi, you can take a speed test.
Fix 2 - Check Your Payment Method
Amazon Prime requires a subscription in order to access and watch its content. So, if there is a problem with your billing status or payment method, it will cause Prime Video to fail to work on your TV properly.
Here’s how to fix it:
- Head over to Amazon Prime
- Log in with your credentials
- Click on your Profile icon
- Choose Account & Settings from the dropdown menu
- Hover over Prime Membership to check your billing details, and then click on Edit on Amazon
- Tap on View Your Payment Method, and then click Edit Payment
From here, you can easily edit your payment and billing details. Make sure to enter the correct information as shown on your credit or debit card, and use a credit or debit card that has not expired.
Don’t forget to check this out if you’re having trouble with Amazon Prime Video downloads not working.
Fix 3 - Check Simultaneous Streaming Devices
Amazon Prime only allows a specific number of devices to stream simultaneously under a single account. If the number exceeds, you will have issues working with Amazon Prime on any device.
To fix this issue, you must take a look at how many devices are logged into your Amazon Prime account and make sure that not more than two devices are streaming movies and TV shows simultaneously.
Fix 4 - Restart Your TV
If Prime Video is not working on TV, then you should definitely consider restarting or rebooting your smart TV. Force quitting and then restarting the Amazon Prime Video app on your TV will certainly eradicate any issues that are causing Amazon Prime to not work properly on your Android TV.
You should also consider turning your TV off and unplugging it from the power. Then, wait for several minutes to plug it back in. Restart your TV, and you will be all settled. This method may fix your Prime Video down quickly.
Fix 5 - Clear Amazon App Cache
Why is my Amazon Prime not working? Have you checked the cache on your device? Clearing the Amazon Prime app’s cache and cookies will surely fix any issues related to the Prime Video app not working on any device.
On your Android TV, here’s what you need to do:
- Head over to the Apps tab and select Prime Video
- Long-press the app
- Select Info
- Click on Clear Cache
- Click OK
Fix 6 - Make Sure Your Device Has the Latest Version
If your device does not have the latest software update, then the Amazon Prime app will not work properly. You must take a look at your desired device’s software and update it to the latest version. From your preferred device, head over to Settings, and then click Software Update.
Fix 7 - Download the Latest Amazon Prime App
Using an old and outdated app will also cause the Amazon Prime app to not work properly. This is why it is crucial to have the latest update downloaded.
All you need to do is visit your device’s designated Play Store or App Store and update the Amazon Prime app from there. Better yet, you can set your settings to automatic updates, so that you can skip the hassle of downloading the latest version of the app every short while.
Fix 8 - Test Prime Video on Another Device
If Amazon Prime Video is still not working, you should consider testing Prime Video on any other device you own. This will help you determine whether the issue lies in the Amazon Prime Video app or the device itself.
You can choose any other supported devices you own, such as your smartphone, Smart TV, Roku, Amazon FireStick, and others.
If Prime Video is not working on Firestick or any other device you own, then you should try it on your Roku if you own one. If Prime Video is not working on Roku either, or on any other device, then the issue must be lying within the app itself. If the Prime Video app works well on other devices, then your initial device must be the problem.
Fix 9 - Check If the Amazon Prime Video App Is Down
If you can’t get any of the above tips and fixes to work, then the issue must be lying in the Amazon Prime Video app itself. Chances are, Amazon Prime is facing technical issues that are causing the app to not work properly at all. And, there is nothing you can do about this; instead, wait till they resolve the issue themselves.
But, how will you determine if Prime Video is down? Well, you can check the status of Prime Video on various platforms, such as status checker websites, Twitter, or just googling ‘Is Prime Video down’ will do the job.
You can also head over to amazon.com/videohelp if you still need help regarding your Amazon Prime Video subscription.
[Ultimate Solution] Download Prime Video Shows for Offline Viewing on TV
We tried to share as many possible issues and fixes in the last section to help you sort out your Amazon Prime not working issues without seeking any professional help. But if all these fixes fail to solve your problem, what else can you do?
Well, you can use a third-party video downloader like KeepStreams for Prime Video to save your favorite films from Prime Video and stream this content offline. It can avoid any buffering or internet connectivity issues in this way.
The whole process is very simple. All you need is a Windows PC or a Mac, and install KeepStreams on it before following these steps:
- Find Prime Video in the VIP Services;
- Log in to your own Amazon account in order to get access to the video you want to download;
- Play the video and KeepStreams will analyze it right away;
- Wait for a few seconds and customize your download settings;
- Click on "Download Now" to save the video from Prime Video on your PC;
- Convert the Prime Video downloads to an SD card or any other device you like for offline viewing.
Final Words
With the 9 plus 1 tips and fixes above, you can easily resolve Amazon Prime not working issues on your own. If you’re looking for a permanent solution with which you can download videos in bulk and play them offline without connecting your device to the internet, KeepStreams for Prime Video can be your best bet.
And since you're here, you may also be interested in other methods to download Amazon shows for offline viewing, and the easiest way to download videos from Prime Video without DRM.