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[Solved] 5 Ways to Fix Amazon Prime Download Not Working

Andrew Oliver
Andrew Oliver
| vip-services |
Updated on Feb 06, 2025 | 1 Minutes Reading
This troubleshooting post introduces 5 methods to help you solve the problem Amazon Prime download not working, from various aspects.
Table of Contents
  • Solution 1: Use a Reliable Alternative to Download Prime Shows
  • Solution 2: Check Your Internet Connection
  • Solution 3: Clear Cache and Data of the Amazon Prime App
  • Solution 4: Delete Some Downloaded titles
  • Solution 5: Contact Amazon Customer Support
  • Conclusion

Among the most often-used entertainment venues is Amazon Prime. Sometimes, though, especially when using the official app for mobile devices to save films, customers may have download problems trying to download Prime Video shows for offline viewing.

Thus, do not panic if you find that your Amazon Prime download is not working. Here are some of the common causes of such an issue and 5 possible methods to fix it. Read on to rescue your Prime Video downloads!

Solution 1: Use a Reliable Alternative to Download Prime Shows

When you fail to download an Amazon Prime video, the first idea that comes into your mind is to fix it. And that may take more time than you expected. The root problem may occur on the server side sometimes, which means we the audiences can only wait for the official announcement.

But in case you're in a hurry or don't want to wait for so long, the best solution we recommend is to use a professional download tool to solve your problem right away, such as KeepStreams for Prime Video.

keepsteams for prime video

KeepStreams is one of the best Amazon Prime downloaders and is aimed at providing comprehensive video offline viewing on Windows PC and Mac. It can help you directly download streaming videos, rented shows, or purchased titles from Amazon Prime Video.

Different from other tools, KeepStreams can ensure a high download success rate of up to 95%. Supported by GPU Acceleration tech, you can download videos at 10X faster speed with this tool. What's more, KeepStreams can directly remove the DRM from downloaded videos from Prime Video.

Even if there is a problem with the video itself on Prime Video, you can still use KeepStreams One to bypass the problem quickly. How? This one-step solution can batch download videos from popular streaming media in up to 1080p, including Amazon Prime, Netflix, Paramount Plus, and Pluto TV.

Solution 1: Use a Reliable Alternative to Download Prime Shows-1
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For example, one title cannot be downloaded on Amazon Prime but maybe Netflix has that movie or show too, and allowing for download. Then, you can change a platform and download it with the help of KeepStreams.

Based on the above analysis, it is fair to say that KeepStreams is not a quick fix, but a panacea for watching videos offline. Its stable and safe downloading performance has won the hearts of over 100,000 users. Don't miss the KeepStreams free trial chance to download Amazon Prime videos without problems. Videos can be sent to any gadget, including tablets and cell phones.

Solution 2: Check Your Internet Connection

A bad or unreliable internet connection is one of the most often occurring causes of Amazon Prime downloads not working. Check your internet connection before beginning troubleshooting other facets of the Amazon Prime app.

To find out whether you have an active internet connection on your computer or phone, check If you use Wi-Fi, be sure your router is set up properly and that connectivity problems do not exist. Since they usually are more stable, a cable connection is better than depending just on wireless networks.

poor internet connection

Another method is to reset your router or modem.  Try shutting off your gadget and unplugging the power supply for around 30 seconds before plugging it back in.  This method will refresh your network connection and may resolve any underlying difficulties. 

By following these simple procedures, you may rule out internet connection issues as a possible cause of Amazon Prime download not working.  If the issue remains, move on to the next solution to discover a fix. 

Solution 3: Clear Cache and Data of the Amazon Prime App

Clearing the cache and data of the app is a great way to help fix your problems downloading content on Amazon Prime. The cache and data the Amazon Prime app stores can build up over time and cause performance problems.

Use these easy guidelines to empty the Amazon Prime app's cache and data:

  1. See the settings menu on your device.
  2. Choose Apps or Manager of Applications.
  3. Discover and leverage Amazon Prime Video from the installed app list.
  4. Start with storage then choose Clear Cache and Clear Data.

clear cache

Launch the Amazon Prime app after clearing the cache and data and try to get the stuff once more. This ought to fix any problems brought on by obsolete or corrupted data.

Clearing the cache and data will thereby remove your login details and preferences, hence you will have to log in once more and reset any previously tailored app settings.

Apart from fixing download problems, cleaning the cache and data of the Amazon Prime app might assist to enhance general app performance and avoid next problems.

Solution 4: Delete Some Downloaded titles

You cannot download more videos if your screen displays "You've reached Amazon Prime download limit". Please be advised that on all devices you can download just up to 25 Amazon Prime titles.

Maintaining current with your Amazon Prime app can help you to avoid any problems during content downloading. Often releasing updates to enhance the general efficiency of the app, solve issues, and introduce fresh features, Amazon is To guarantee you have the quota of downloads, it is therefore rather important to routinely check for Amazon's download limit.

Solution 5: Contact Amazon Customer Support

It's time to contact Amazon customer service if you tried all the past fixes and nonetheless cannot download material from Amazon Prime.

Amazon provides 24/7, first-rate customer service capabilities. You may get in touch with them by phone, email, chat, or social media among other ways. Generally, don't hesitate to get in touch with customer care if you find Amazon Prime downloads not working.

Conclusion

Five methods to resolve Amazon Prime download not working are presented in this page. Sometimes the answer might be found on your device storage, internet connection, or server side. KeepStreams for Prime Video can be a good and reasonably priced solution if you want to tackle such a problem essentially.

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Author
Andrew Oliver
Andrew Oliver
Associate Editor
I'm a college student doing communication and society. My hobby is to watch movies and series. This actually links with my academic interest as I'm always curious about how social media makes an impact on our daily lives. Video streaming sites have recently captured my attention as they shed insight into countless exchanges between the digital world and us and more importantly, enrich our lives. As a result, I decided to combine my interests and expertise, hopefully, to provide a different perspective for audiences around the world.
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