Netflix has become a major part of our entertainment journey. However, there are times when you may find Netflix not working. Encountering issues like these can be very disturbing and annoying. However, understanding the specific causes and learning why Netflix is not working can help you fix these error codes.
In this blog, we will check out a few error codes and find out what makes Netflix stop working. Whether it's the app not functioning on your Samsung TV or buffering during a live stream, this guide will help you identify and resolve common Netflix problems.
Why Netflix Runs into Glitches?
There can be several reasons that may make Netflix run into glitches. Let us check out a few primary reasons that would affect the proper functionality of Netflix.
Some common reasons that can make your Netflix app stop working include:
1. Outdated app version: If you are using any older version of the Netflix app, it can possibly lead to compatibility issues. This can make Netflix stop functioning as expected.
2. Unsupported devices: Netflix is supported only on certain devices. That apart, the older versions may stop receiving updates version of the app.
3. Account-related issues: You may have issues with your account or subscription. These issues can prevent Netflix from working as expected.
4. Cache and cookies: any accumulated cache or cookies can affect the proper functioning of your Netflix app.
5. Geographical restrictions: Netflix is not available in certain regions. Regions like Mainland China does not support Netf,lix and thus it may stop working in these areas.
You can find out the exact causes and thus try fixing those issues by applying the relevant remedies.
Fixes to the Netflix Not Working Problem
Well, having understood the possible reasons that might perhaps cause Netflix to stop working, we will now try finding the fixes that can get your Netflix app working properly.
Problem 1: Netflix App Not Working on Various Devices
This fix is applicable to multiple devices. You may find the Netflix app not working on Samsung TV or any other smart TVs. Some users have also reported Netflix not working on Roku devices or even on other wide range of other devices.
Some of the fixes and solutions that can help you with Netflix not working on TV include
1. Restart your device: Power off your device and unplug it from the outlet. You can restart your device after around minutes to see if it begins working again.
2. Update your app: Check your app store and update the Netflix app if you have an update pending.
3. Clear the cache: Clear the cache on the device and on the app. It can help you improve your performance.
4. Check your internet connection: A patchy internet connection may also affect the proper functionality. Upgrade to a higher plan or switch to another ISP.
Problem 2: Netflix Live Stream Not Working
I remember having seen a Reddit thread in the past where users were frustrated because Netflix failed to stream some live sports content. Frequent video freezing was one of the most common issues that sports lovers faced. The error may also make Netflix stop downloading videos.
Here is how you can fix the issue:
1. Device compatibility: Some devices may not support livestreaming. Check your device for compatibility and upgrade your device if needed.
2. Update the software: Outdated software can also be a concern. Check for any updates available.
3. Stable internet connection: Live streams would need a stronger internet connection as opposed to regular streaming. Connectivity issues between the upload centre, Netflix servers, and the internet connection at your end may create issues.
Netflix also says the issues can be temporary and may resolve within a short span.
Problem 3: Netflix Keeps Buffering
Netflix may keep buffering for a wide range of reasons. The most typical and possible reason for buffering can be a slower internet connection. In essence, buffering is designed to make the streaming smoother. It preloads the next scene to make sure that the streaming is seamless. However, when things go haywire, this same buffering becomes annoying.
There are different ways that you can use to fix buffering:
1. Set a lower video quality: If your internet connection is not able to handle high-quality video streaming, you can reduce the video quality.
2. Clear the background apps: Turning off the background processes can help reduce the RAM usage. Games and similar apps in the background can severely affect your Netflix streaming.
3. Restart your device: Restarting your device should be an excellent option to fix most of the issues. It removes the software glitches and gets your streaming back on track.
Using a wired connection may also prove to be an excellent option to help you fix the buffering issues on Netflix.
Other Problems About Netflix
Let us explore a few other issues that you may come across when streaming Netflix shows.
Well, Netflix has active VPN blocking technology. It actively blocks many VPN services. You may check out the following fixes if you find your Netflix VPN is not working.
- Use trusted VPNs: Use a high-quality VPN service. However, once Netflix recognises that you are using a VPN service, it will block streaming instantly.
- Connect VPN before streaming: It may be a good idea to connect to VPN first, browse through some apps, and then launch Netflix.
Some Reddit users have been complaining that autoplay stops working even when it is enabled through settings.
Here are a few ways that you can use to fix the Netflix autoplay not working.
- Check Settings: Ensure autoplay is enabled in your account settings.
- Update Browser: An outdated browser can interfere with autoplay.
- Clear Browser Data: Remove cookies and cache.
Common Netflix Error Codes and Fixes
Having checked a few common problems that you are most likely to face with Netflix and how you can fix them, how about checking a few specific error codes that Netflix typically throws at you. In fact, these error codes lead you to a few specific issues and thus fixing them should be much easy.
Netflix Error Code NW-2-5
The error indicates that Netflix is taking a long time to connect to the servers. It would generally mean that you have a few issues with your connectivity.
You can apply a few fixes as below to fix the error code NW 2-5:
- Restart your device and router
- Check your internet connectivity
- Move your router to a better place
- Contact your ISP
A few Reddit users report that the issue sometimes affects Netflix alone, and all other services work with no hassles. Checking the location settings on your TV can help you fix the error.
Some users on Reddit also recommend uninstalling the Netflix app, disconnecting from the internet, then reconnecting and installing the Netflix app. Using a wired connection may also be an excellent option.
Netflix Error Code NW-2-4
Once again, the Netflix error code affects you when something with the internet connection affects you.
You can apply the following fixes as per the Netflix help guide:
- Check if your network can play Netflix
- Check your internet connection
- Restart your home network
- Restore your default connection settings
- Improve your Wi-Fi signal
Even the Reddit users suggest that it is a network and connectivity-related issue. The best option if this problem persists is to get in touch with your ISP. Most of the Reddit users recommend using the fixes outlined by Netflix that we have featured above.
Netflix Error Code NW-3-6
The error code NW 3-6 is a network-related issue. The error will typically stop your device from connecting with Netflix.
The fixes for Netflix error code NW 3-6 will typically depend on the devices which you are facing the issue. On a smart TV, streaming media players, and Roku devices, you can consider the following steps
- Restore your home network
- Restart your devices
- Contact your ISP
In the case of PlayStation, follow the steps outlined above, and also check the DNS settings on your PlayStation. Even on Xbox devices, the similar steps should help you fix the error.
Reddit users also suggest checking the Netflix servers along with the above fixes.
Netflix Error Code UI-800-3
The error code UI 800-3 shows that the information saved in your device needs to be refreshed. It can also mean that you have a network issue that prevents Netflix from opening.
The error code also comes with a few numbers in the parentheses. You can apply the following fixes –
- Restart your device
- Restart your home network
- Sign out of Netflix
- Restore your default connection settings
In the case of Samsung TV, you can reset the Smart Hub to fix the issues. For most other devices, you can restore the home network, restart your device, and sign out of Netflix.
Reddit users recommend the following fixes:
- Reboot modem, unplugged main power & cables
- Completely shut off the smart TV, unplugged the main power
- Reinstall Netflix
Reddit users also recommend resetting the Smart Hub.
Netflix Error Code UI3012
The error indicates a network connection issues that might be preventing your computer from reaching the Netflix servers.
You can follow a few of the steps below:
- Check if your network can play Netflix
- Restart your home network
- Improve your Wi-Fi signal
- Restore your default connection settings
- Contact your internet service provider
Some Reddit users claim that Netflix has a few issues with the Floorp browser and throws an error. You may follow the same steps that Netflix recommends above.
Netflix Error Code TVQ-PB-101
The error can occur when some data stored in the device prevents you from reaching the Netflix servers. It is considered to be a playback issue on Netflix.
To fix the issue, it is recommended to restart your device or sign out of Netflix. If you are on Roku, you can remove and re-add Netflix on your device to fix the error. On gaming consoles like PlayStation and Xbox devices, you can check the disk storage and reinstall Netflix on your device.
Reddit users suggest changing or resetting Chromecast audio settings to fix this error.
Netflix Error Code TVQ-RND-100
The error shows up when your device is unable to reach out to the Netflix servers due to a network error.
Netflix recommends that clicking on Try Again should help you fix the error. When you click on Try again, you may receive a new error code. You can then look for the fixes that you can apply for the new code.
Reddit users also suggest a few fixes to fix this error
- Uninstall the Netflix app
- Reinstall and reconnect
Netflix Error Code S7361
The error code typically affects Mac devices. It can make Netflix stop working.
You can consider updating your software, restarting your computer, and emptying your Safari cache. In case your Mac is not eligible to update its software for any reason, you can consider using any supported browser for streaming Netflix content.
A Reddit user suggested the following fix that he claimed to be working:
- Go to Safari> Preferences> Advanced> View developer menu in menu bar
- In this order, you need to add developer options to the menu bar.
- Once that is done, run Netflix with Safari
- Then tap Menu Bar Developer> User Agent> Safari-iOS 13.1.3 (iPad).
Netflix Error Code E118
The error comes up when Netflix is not able to find a subscription plan. It has been observed that the error affects you even when you have a subscription plan enabled.
Check if your existing plan has been discontinued by Netflix. If you have a device that cannot show ads and you are on a plan that needs to show ads, you may need to check out a different plan.
Even Reddit users recommend using the right subscription plan that is compatible with your device.
Netflix Error Code E109
The error code generally appears when your browser is not supported. Check if you get the error on any specific browsers.
The best fix, obviously, is to use a browser that is compatible with Netflix. You can also consider updating your browser to the latest version. Reddit users recommend that the device may be outdated and needs a software update.
Netflix Error Code E100
The error indicates that there is data stored in Netflix, which is stopping your device from connecting to the Netflix servers. This particular data may be creating glitches with the connectivity.
As per Netflix, the best method to fix this error would be to restart your device. You may also need to ensure that your device supports streaming.
In many cases, as per the users on Reddit, the error is caused due to compatibility issues. There is nothing you can do except use some other compatible device.
Ultimate Solution to Netflix Errors: KeepStreams for Netflix
If you've tried all of the methods mentioned above, but the problem still bothers you, it's highly recommended to use KeepStreams for Netflix, a powerful tool that can help you download Netflix content without the need for the official app.
With KeepStreams, you can download Netflix videos and watch them offline without the help of the Netflix app. There is no need to worry about the error codes anymore. What's more, you can save them on laptops forever. It's also a good way to build your own Netflix library.
Conclusion
Encountering issues like "Netflix not working on TV" or "Netflix live stream not working" can disrupt your viewing experience. By understanding common problems and their solutions, you can quickly get back to enjoying your favorite shows. For those looking to download content for offline viewing, consider using KeepStreams Netflix Downloader for a seamless experience.