Sometimes when you stream videos, the Netflix Error Code NW-2-5 will pop up, indicating a connection issue between your device and Netflix's servers. It can be very frustrating.
In this guide, we'll explore the common causes of this error and provide 8 verified solutions to get you back to enjoying your favorite shows and movies. And since you're here, you may also be interested in how to fix Netflix error code UI-800-3.
What Is Netflix Error Code NW-2-5?
To begin with, let's have a look at what NW-2-5 means to quickly locate the problem.
Based on the official definition published by Netflix and some experience from Netflix users shared on online forums, Netflix error code NW-2-5 indicates a network connectivity issue that happens on your device and Netflix servers.
This kind of error always pops up when your internet connection is down or your device's ability to connect to the network is compromised. It can occur on various devices, including gaming consoles, streaming devices, and smart TVs.
So, how to quickly fix Netflix error code NW-2-5? The following part will cover 7 mostly used and verified methods.
How to Fix Netflix Code NW-2-5?
Try the 7 methods one by one to do a gradual, in-depth troubleshooting process. Depending on the device you're using, the particular procedures required to resolve the NW-2-5 Netflix Code may vary somewhat. For example, on certain devices, it is not even possible to validate or modify the DNS settings.
Method 1: Ensure a Stable Internet Connection
Make sure that your connection to the Internet is stable enough so that your device does not lag when streaming Netflix series or movies. Some devices have a built-in function that will check your connection to the Internet.
If your mobile device doesn't support Netflix streaming, you may try using a laptop or a TV-related device to continue the streaming to see if it works.
Method 2: Click "Try Again" Several Times
If you get an error warning, click the Try Again button. This will try to reconnect the Netflix servers to the network. If the root problem is just network instability, just doing that could be enough sometimes.
Method 3: Try Restarting Your Device
A complete shutdown and restart can cause your mobile device or wireless router to undergo a power cycle. Sometimes, even after turning off the power, leaving your device unplugged for a full minute is necessary.
If you're using a TV and encounter the Netflix code NW-2-5 error, this comment on Reddit might help you. It says it's helpful to change the location from the Settings on your TV, and then restart the TV and router by unplugging them for 2-5 minutes.
Method 4: Switch from the Public Wi-Fi
Are you using a public Wi-Fi network, such as one in a cafe, library, or school? If that's the case, the network administrator may have blocked the use of streaming services. If you are unclear about what to do, you should talk to the network administrator, or try to connect to a private Wi-Fi, or your mobile hotspot.
Method 5: Boost your Wi-Fi signal strength
Sometimes the poor quality of streaming Netflix is caused by a broken WiFi connection. This can be enhanced if you use a wired Ethernet connection. When that isn't an option, try moving your device and router to a new location with a stronger Wi-Fi signal.
Method 6: Check Your DNS Settings
Some users have reported issues with custom DNS settings. You can try switching to automatic DNS settings. For different devices, you can try to set the DNS with these steps below:
On Windows PC
-
Use Command Prompt
- Press
Win+R, typecmd, and press Enter to open the Command. - Type
ipconfig /alland press Enter. - Find "DNS Servers" line under the active network adapter.
- Press
-
Using Network Settings
- Open Control Panel > Network and Internet > Network and Sharing Center.
- Click your active connection (e.g., “Ethernet” or “Wi-Fi”).
- Click Properties > select “Internet Protocol Version 4 (TCP/IPv4)” > click Properties.
- You will see your DNS settings here (automatic or manual IP and DNS).
On macOS
- Open System Preferences > Network, select your active connection (Wi-Fi or Ethernet).
- Click Advanced > go to the DNS tab.
- You will see the DNS servers listed.
On an Android Mobile Device. Settings vary by manufacturer and Android version, but generally:
- Go to Settings > Network & internet > Wi-Fi.
- Tap your connected network, look for Advanced or IP settings to see DNS info.
On iOS
- Go to Settings > Wi-Fi.
- Tap the (i) icon next to your connected network.
- Scroll down to the DNS section.
Note: Inspecting the DNS configuration is an option on some but not all devices. It is not possible to proceed with this step if you are unable to inspect the DNS configurations on your device.
Method 7: Update the APN Settings
Based on an answer to fix "PlayStation network won't sign in on hub", you can also fix the Netflix NW-2-5 error code problem by following these steps to update the APN settings:
- Access the router’s admin page by going to
192.168.0.1(may vary) in your browser. - In the center of the page, you’ll see the title "My Router." Make sure the 4G+ toggle is turned on.
- Go to Settings, then scroll down and select APN.
- Change the mode from Auto to Manual.
- Create a new profile (you can name it anything, for example, "1").
- For the PDP Type, leave it as the default “IPv4.”
- In the APN field, enter “one.co.uk.”
- Set Authentication to None, and leave the username and password fields blank.
- Save the settings and restart your router.
For an iOS device, just follow the steps shown in the image below.
Method 8: Get in touch with your ISP
If you still get the NW-2-5 Netflix Error after doing these things, it might be because of a problem with your Internet connection or with your ISP (Internet Service Provider) by trying these:
- Check the ISP's official site, social media, email, or online chat.
- Call customer support. Different providers have different numbers.
- Check your ISP bill or the welcome letter.
How to Watch Netflix Without Worrying About Error Codes?
As mentioned above, the code NW-2-5 always happens when there is a connection issue between your network and the Netflix service. Therefore, when you download Netflix videos, the issue won't bother you anymore.
KeepStreams for Netflix is such a tool that can help you download nearly all the videos from Netflix. With the built-in browser, you can play the videos as usual and download them into a compatible MP4 or MKV format at the same time.
Since KeepStreams removes DRM from all the downloaded shows, you don't have to worry about any Netflix error code popping up. Don't want to download the shows one by one every time? Don't worry, the auto-download function can help you schedule the tasks and automatically save newly added episodes.
Here are the step-by-step instructions for downloading Netflix movies using KeepStreams:
- Launch KeepStreams, select VIP Services > Netflix, and then log in to your Netflix account.
- Search for and play the video you want to download.
- Customize download settings in a pop-up window and then check the Video, Audio, and Subtitle
- Click Download Now to download the movie or show immediately, or click Add to Queue to download it later.
In the End
Netflix Error Code NW-2-5 may be easily remedied by using the 8 suggestions provided in this article. Also, we have suggested KeepStreams for Netflix, a program that allows users to watch movies and television series offline in the highest quality.
KeepStreams can not only help you download Netflix videos on laptop but also remove DRM from Netflix downloads. So if you encounter any Netflix problem, try to use KeepStreams.