Recently, I still get the same reader email every week: “Where did my Prime Video downloads go—and can I move them?” Below is the straight answer, with platform-by-platform steps, what you can and can’t change, and why files won’t play outside the app.
I organized this article based on different devices. Check the quick answer in the following box to save your energy, or click the title to jump to the section you're interested in:
Check the storage location on different devices:
On Windows 11/10 ➡️ Choose a different download location in the app. If unsupported, move the app to a larger drive via Windows’ Apps settings.
On Android/Fire tablets ➡️ Set Download location to SD card (future downloads only).
On macOS/iOS ➡️ Storage is containerized; there’s no user-selectable folder for external playback.
In the last part, I'll introduce a safe and easy workaround (Section 4) to help you change the location of Prime Video downloads as you prefer.
Windows 10/11: Hidden in Your Local Folder
Default Path of Prime Video Downloads on Windows PC
Prime Video stores downloads under a hidden UWP package folder, typically: C:\Users\
Reveal hidden items in File Explorer, then navigate to the path above. Follow these steps:
On Windows 10:
Step 1: Open File Explorer. View tab > Options.
Step 2: Navigate to View > Files and Folders > Show Hidden files, folders, and drives > Apply > OK.
Step 3: Paste the path above (replace "Users"
On Windows 11:
Step 1: Open File Explorer → View → Show → tick Hidden items.
Step 2: Paste the path above (replace "Users"
Can I Change the Download Location on Windows PC?
Yes—for future downloads, you can choose a different save location in the Prime Video app on Windows.
If your app or Windows build lacks the in-app selector, moving the app installation to another drive (Apps → Installed apps → Amazon Prime Video → Move) can shift where new downloads land.
But remember, Amazon also doesn’t recommend USB-connected drives for downloads because all downloaded files are encrypted and need the Prime Video to be played.
Troubleshooting and Tips
If you still can't find the files by following the steps above, try to re-check Hidden items and confirm the package ID matches your region build. The path listed above is for reference only.
Also, please clear space from Prime Video → Settings → Downloads (delete by title). Avoid manually deleting inside LocalState\Downloads to prevent orphaned records.
Android Phones/Fire Tablets: Storage & SD Card
When downloading Prime Video shows for offline viewing on Android or Fire devices, things become simpler. You can change your download location via the following path: Prime Video > My Stuff > Settings > Stream & Download > Download videos to SD card
Tips: If you find the SD option missing, check the card's format/health and app permissions.
Like rules on Windows PC, you can’t just move existing downloads from internal to SD. To change the location of existing downloads, you should delete the title, then re-download with SD selected.
macOS/iOS: Impossible to Find the Downloads
Prime Video for macOS saves videos inside the app’s container—they’re not meant for Finder playback. You're only allowed to watch via the Prime Video app → My Stuff → Downloads. The same rule also applies to iOS mobile devices.
If playback fails offline, relaunch the app and confirm you’re signed in on the device that downloaded the title. Ensure you have an active subscription to Prime Video.
Workarounds for All Devices: Change Storage Location as You Prefer
If your goal is centralized storage management (e.g., saving to a specific drive), a third-party downloader like KeepStreams for Prime Video can output to a folder you choose.
This tool can help you produce personal backups by downloading Prime Video content into MP4/MKV files that are not read-only. It means you can move the downloaded video files into any device you like, including Windows PC, Mac, iPhone, iPad, Fire Tablet, TVs, and even a gaming console.
KeepStreams is a reliable tool to help download content you’re permitted to save (your own or DRM‑free sources). Trusted by 172+ security vendors (Microsoft, Norton, VBA32, etc.), it is welcomed by millions of users.
Because KeepStreams will automatically transfer the Prime Video titles into MP4 video files, you can centralize downloads, naming, and storage easily.
The steps involved in downloading videos using KeepStreams for Prime Video are easy and simple.
To quickly open the folder where the videos are saved, you could navigate to "Downloaded" in KeepStreams and click the little file icon beside each title.
In this way, you can move the downloads to a USB drive or any other device as you prefer.
FAQs
Q1. Where are Prime Video downloads stored on Windows 11?
A1. In a hidden UWP folder under AppData\Local\Packages\AmazonVideo.PrimeVideo…\LocalState\Downloads. But these files are read-only. You still need the official app to watch the downloaded shows.
Q2. Can I change the storage location for Prime Video downloads?
A2. Windows PC, Fire tablet, and Android devices allow you to select where to save future downloads, but Amazon advises against using USB drives. On macOS and iOS, it's impossible to change the storage location officially. The workaround can be using a third-party tool like KeepStreams for Prime Video to get downloads in MP4 or MKV format.
Q3. Why can’t I play downloads outside the app?
A3. To prevent titles from being ripped, all videos downloaded by the Prime Video app are protected by DRM. It means you're only allowed to play them within the app.
Conclusion
Now you must know the honest answer to the question in the beginning: "Where did my Prime Video downloads go—and can I move them?":
On Windows 11/10 ➡️ Prime Video saves offline files inside the app’s package folder (hidden by default). These files are DRM-protected and won’t play outside the app.
On Android/Fire tablets ➡️ Downloads are saved in the Prime Video file by default, but you can set downloads to internal storage or SD card.
On macOS/iOS ➡️ Downloads live inside the app’s container for in-app playback only. You can't change the location unless you use a workaround.
Check the visibility and options of Prime Video downloads on different devices in this table:
| Official Setting | Windows 11/10 | macOS | Android | Fire tablet | iOS/iPadOS |
| In-app downloads visible | Yes | Yes | Yes | Yes | Yes |
| File-system folder visible | Yes (hidden path) | Container only | Restricted on 11+ | Not user-facing | No |
| Change download location | Yes (app setting) | No | Yes (app setting) | Yes (to SD) | No |
| Save to SD card | No | No | Yes | Yes | No |
| Playable outside app | No | No | No | No | No |
If you are looking to avoid the issues and limitations of default Prime Video downloads, consider using a safe third-party downloader. KeepStreams for Prime Video is a good choice to download Amazon Prime Video to MP4 file. With the compatible format, you can move and change the location to anywhere you like.