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Fix Roku Channel Not Working Problem on PC and TV

Steve Collins
Steve Collins
| vip-services |
Updated on May 13, 2025 | 1 Minutes Reading
Struggling with the Roku channel not working on your TV or PC? Try these effective fixes and learn how to avoid glitches using KeepStreams.
Table of Contents
  • Fix Roku Channel Not Playing Shows
  • Fix Roku Channel Not Working on Smart TV
  • Ultimate Solution: Use KeepStreams to Bypass All Glitches
  • Bonus: Fix Roku Live TV Channel Guide Not Working
  • Conclusion

So, you are all set to watch the shows and binge-watch your favourite content on Roku. And at that exact time, Roku decides to give up on you – it simply stops working. It can include several situations that include a frozen screen, missing content, or Roku TV troubleshooting issues.

So, how to fix your Roku channel not working? If you are wondering Why is my Roku channel not working, the fixes here should help you understand the reasons and possible fixes.

Note
  • The following films and shows will leave the Roku Channel soon. Read on to learn how to watch them without interruptions and save them for offline viewing:
  • Chino
  • A Sore to Settle
  • John Wick: Chapter 4
  • BackCountry
  • Once Upon a Time in Venice

Fix Roku Channel Not Playing Shows

When you find your Roku Channel is not playing the shows, the first thing you should do is undertake a few basic checks.

Step1
Check your subscription

Your subscription might have expired, and you might not have realised it. It could be one of the primary reasons that may make you find your Roku channel not showing channels. Check your account and renew your subscription.

Step2
Inspect your internet connection

Playing Roku shows requires a high-speed internet connection. Check if you have a working internet connection. You can check out the following fixes:

  • Reboot your router and unplug it. Connect it again in 30 seconds and check if it resolves the issue for you.
  • Check if other apps are working, or if it's an issue with the Roku channel alone.

internet connection

Step3
Check the Roku server status

The Roku server might have gone unresponsive. You can use the server status tools, such as DownDetector, to find if there is any disruption in their services. In such a scenario, you will just need to wait till the issue is resolved.

Step4
Clear your browser cache

Accumulated cache files can also cause havoc and make your Roku channel stop working. Make sure to clear the cache on the browser, app, and device. The steps involved can be dependent on the model and operating system of your device.

Step5
Restart or update your Roku app

An outdated Roku app can also be a cause for the issues you may be facing on Roku. Check if your app has an update pending. If yes, you can update your device immediately. You may also check if your device needs an update.

roku channel

These fixes should ideally help you address the issue of the Roku channel app not working. You may also be interested in how to rip videos from Hulu.

Fix Roku Channel Not Working on Smart TV

So, you’re facing the Roku channel not working on a Samsung Smart TV or any other smart TV brand. Here are some effective steps to try:

Fix1
Delete the Roku channel and reinstall

It can ideally be a glitch with the Roku app. If you find the Roku live TV channel guide not working or it has any other streaming issues, you can uninstall the Roku channel and reboot your device.

This will help you get rid of any glitches in the installation. Reinstall the Roku app and check if it starts working again.

Fix2
Clear the Cache on your Smart TV

As we already stated before, large cache files can cause your app to stop working as expected. Clearing the cache can help you address the issues most of the time.

Different models of TVs come with different options to delete the cache. Check the instructions that came with your TV.

clear cache on tv

Fix3
Contact Roku Channel Support (With the Right Info)

Sometimes, deeper technical help is required. Roku’s support team will need two pieces of info:

  • Channel’s Build Version: Highlight the channel on the home screen, then press the Star (*) button.
  • Tracker ID: When the issue occurs, press the Home button 5 times, then the Back button 5 times to get the tracker ID.

You can also check Roku’s support forum or help center if the issue persists. For help related to downloads, check the guides on their official support page.

Also, check the options to download Peacock TV shows for offline viewing.

Ultimate Solution: Use KeepStreams to Bypass All Glitches

If you’ve tried everything and the Roku channel is still not working, it’s time to talk about KeepStreams for the Roku Channel. It is one of the most reliable choices among the best Roku downloaders for downloading videos.

Ultimate Solution: Use KeepStreams to Bypass All Glitches-1
KeepStreams for the Roku Channel
Download videos from the Roku Channel in Full HD 1080p on both Windows PC and Mac, and remove DRM to avoid any glitches.
  • Download high-quality videos in Full HD 1080p
  • Support AC3 5.1 and AAC 2.0 audio
  • Apply the H264 video codec to save more space on your PC
  • Convert the downloads into MP4/MKV format
  • Remove ads from downloaded videos
  • Save subs in various languages and transfer them into SRT files
  • Schedule your download tasks and save videos automatically
  • Save a lot of videos at the same time
  • Enjoy a free trial to download 3 full-length movies
 Free Trial  Free Trial
Learn More

KeepStreams lets you download any content from the Roku Channel directly to your PC. This means:

  • No buffering
  • No app crashes
  • No more “Roku channel not working on Roku TV” complaints

With this tool, you can enjoy a 100% smooth viewing experience on the Roku Channel, without interruptions. So, how to use KeepStreams?

It should be very easy and simple because KeepStreams offers an easy-to-use interface that suits both newbies and experts alike.

Step1
Install KeepStreams

Install KeepStreams on your device from the official website. Choose an appropriate version from among Windows and Mac.

 Free Trial  Free Trial

 

Step2
Find the Roku Channel and log in to your own account

From among the streaming services, choose Roku. Sign in to your Roku account to unlock the full library of the Roku Channel.

download video from the roku channel

Step3
Search for and play the video that you want to download

With the built-in browser, play the videos you prefer as usual. KeepStreams will analyze the videos when you play them, which may take a few seconds.

download video from the roku channel

Step4
Set download options and choose "Download Now"

You should get an option to configure download parameters. Make your choices with respect to video resolution, audio tracks, and subtitles. Click on Download Now to begin downloading the video.

download video from the roku channel

You may also check the PlayON app and how it supports Roku channel downloads.

Bonus: Fix Roku Live TV Channel Guide Not Working

Another frustrating issue? The Roku Live TV Channel Guide is not working. Instead of showing the list of available programs, you get a big "No Information" message.

Here’s how to fix it:

  • Update your Roku app or system software
  • Restart your Roku device

There’s a whole thread on Roku’s community board about this. Some Reddit users suggest the issue often appears after an update that adds features like a “Featured Channel Bar.”

roku channel community

In this case, the best thing you can do is report the issue and wait for the next update. Or again, skip the drama and just use KeepStreams to download your live TV content ahead of time.

Conclusion

If you've been frustrated because the Roku channel is not working on Firestick, Roku TV, or Samsung Smart TV, you're definitely not alone. These common issues—ranging from the Roku channel app not working to the Roku live TV channel guide not working—can make your streaming experience a nightmare.

The smartest way to address the issues of the Roku channel not working on Roku TV or any other device is to use KeepStreams for the Roku Channel. It offers you an exceptional experience in downloading your favourite shows and enjoying them offline forever.

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Author
Steve Collins
Steve Collins
Editor-in-Chief
I'm Steve Collins, a new editor diving into the professional world. I write articles about streaming and have a deep love for English and American literature. My journey in editing started with exploring streaming content. I'm passionate about expressing myself eloquently in my work, drawing inspiration from literature.
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