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How to Fix and Download Subtitles on Prime Video [2025]

Andrew Oliver
Andrew Oliver
| vip-services |
Updated on Sep 29, 2025 | 5 Minutes Reading
While the platform provides built-in options for adding subtitles on Amazon Prime, limitations exist regarding language availability and download expirations.
Table of Contents
  • Turn on Subtitles in 5 Steps (Web / Mobile / TV)
  • Customize the Subtitles Look
  • Can I Download Subtitles on Amazon Prime Video
  • How to Download Subtitles on Amazon Prime
  • FAQs
  • Conclusion

I spend a lot of time helping readers get Amazon Prime subtitles working across the web, phones, Fire TV, and smart TVs. The pain is real: the Subtitles/CC icon isn’t always obvious, language options vary by title and region, and sometimes captions go out of sync. Below is the playbook I use, with device-specific steps in Part 2, a quick decision tree. For clear download guides, just jump to Part 4.

Turn on Subtitles in 5 Steps (Web / Mobile / TV)

Prime Video supports closed captions (CC) and, where provided, audio description (AD). Style presets (size, color, background) are available on many devices; Fire TV exposes them in Accessibility settings.

  • Start playing a title that supports Subtitles/CC.
  • Pause playback.
  • Open the Subtitles/CC (speech bubble or “CC”) icon.
  • Pick your language.
  • Resume playback.

turn on amazon prime video

Oliver
Andrew
CC and subtitles are related but not exactly the same. CC include non-speech elements. Some titles offer only subtitles, some offer only CC, and some offer both. The availability and language options may vary depending on the title and your region.

Customize the Subtitles Look

Where to Change Subtitle Style?

Confirmed by forum users:

When changing subtitle styles, it’s important to note that custom subtitle settings are not tied to your account. If you use multiple devices, you’ll need to configure the settings separately on each one.

  • Web / some TVs: In-player Subtitles Settings when available.
  • Fire TV: Settings → Accessibility → Closed Captions for size/color/background presets.
  • Mobile: Limited styling in-app; use OS accessibility options when needed.

setting subtitles

Best-practice Presets for Readability

  • Use semi-bold white text with a translucent dark background.
  • Increase size one step for large screens.
  • Avoid full opacity boxes that cover faces.

Can I Download Subtitles on Amazon Prime Video

Amazon Prime allows its subscribers to download videos for offline viewing. You will learn how to download subtitles along with the downloaded videos and how to manage them. Just like the download restrictions for Amazon Prime Video itself, there are limits on downloading subtitles as well.

Limits of Subtitles on Amazon Prime Video

  • Not all titles on Amazon Prime Video have subtitles available.
  • Downloaded subtitles will expire. Generally, subtitles downloaded along with videos can be saved for 30 days, and so can the subtitles. Once you start watching the downloaded video, the embedded subtitles will expire after 48 hours.
  • Not every device supports downloading videos with subtitles.

Download Tips

  • When you download a title from Amazon Prime, remember to choose the option of saving subtitles.
  • Make sure your device is compatible with subtitle playback.

How to Download Subtitles on Amazon Prime

To work around these limits, many people turn to third-party solutions that save both the Prime Video and its subtitles. Among the tools discussed in user forums, KeepStreams for Prime Video is frequently mentioned as an option that allows users to download Prime Video content together with customizable subtitles.

On Mac, iPhone or iPad-1
KeepStreams For Prime Video
Download movies from Prime Video into MP4/MKV format with the compatibility of transferring to any external device.
  • Download Amazon videos in FHD 1080p
  • Compatible with both Windows PC and Mac
  • Support EAC3 5.1 and AAC 2.0 audio
  • Apply H264 and H265 video codec
  • Convert Prime Video downloads into MP4/MKV format
  • Remove ads from all saved videos
  • Select your preferred languages of the subs and audio
  • Save subtitles into external SRT files
  • Schedule your download easily
  • Use the free trial to download 3 full-length movies.
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How to Download Subtitles using KeepStreams

Note: These steps also apply when downloading titles & subtitles for both rented and purchased videos on Amazon Prime Video.

Download and install KeepStreams for Prime Video. Open the software and click the Settings icon in the top right corner. Go to Preferences, then Preference Settings. Find the Subtitles Action and select “Extract to SRT Files.”

Log In

Or, you can download the Prime Video titles first and adjust the subtitle download settings at the final step.

Customize Download Settings

Troubleshooting Subtitles and Captions on Amazon Prime Video

General Solutions

  • Make sure your app and device firmware are up to date. Try signing out and then back in.
  • Turn captions Off, then On again to refresh them.
  • On Fire TV devices, go to Accessibility > Closed Captions to manage settings.

For more details, check the guide on Amazon Prime Video Downloads not working.

1. Is there a Subtitles/CC icon on the title?

  • No → This means subtitles might not be available for that title in your region. Try watching similar titles, or change your account’s region settings if possible.
  • Yes → Go to 2.

2. Are captions out of sync or glitching?

  • Yes → Try clearing the app’s cache, updating both the app and your device, switching between SD and HD quality, or simply restarting your device. Then check subtitles again.
  • No → Go to 3.

3. Want to adjust subtitle size or color?

  • Yes → Look for style and customization options in your device or app settings to change the caption appearance.

*Guide steps: navigate to Part 2.

DOES AI REPLACE SUBTITLES
Amazon tested AI-aided dubbing for select licensed titles (English/LatAm Spanish), potentially reducing reliance on subtitles for some viewers (Reuters, 2025, March 5). However, it's not yet finished. Availability is limited; subtitles remain essential for many titles and regions.

FAQs

Q1. Why don’t I see my language in Subtitles on Prime Video?

A1. Availability depends on title/region/device. Try a different title or check again on web.

Q2. How to fix subtitles out of sync on Prime Video?

A2. Toggle Off/On, clear cache, update app/firmware, and reboot device. If it's still not working, try a different bitrate.

Q3. Do downloaded titles keep their subtitles after 30 days / 48 hours?

A3. The Amazon Prime Video downloads last period follow the same license window; re-download if the window expires.

Q4. Can I use two languages at once (dual subs)?

A4. Some browser extensions can, but they’re not official and may break with updates. Weigh privacy and compatibility.

Q5. Is there a standard way across all streaming apps?

A5. Sadly, no—processes differ; that inconsistency frustrates many users.

Q6. Can I download only the subtitles?

A6. Prime Video doesn’t officially provide separate subtitle downloads. Third-party tools do. Choose a reputable tool like KeepStreams for Prime Video. As always, use them for only personal use. 

Conclusion

When it comes to downloading, subtitles are tied closely to Prime’s own download windows: most titles with subs let you watch offline, but the downloaded subtitles expire along with the video license period. Not every language is supported, and some devices don’t support subtitle downloads at all.

To work around these limitations, many users turn to third-party tools like KeepStreams for Prime Video, which allow you to download both videos and subtitles—for flexible viewing, format choice, and even exporting subtitles as SRT files. Just remember to check the legality and terms of service in your region, and use such tools only for personal needs.

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Author
Andrew Oliver
Andrew Oliver
Associate Editor
I’m Andrew Oliver, a deputy editor who loves making science easy to understand. I write clear, straightforward articles and share my thoughts on blogs and social media to help people enjoy streaming videos.
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