Assume that you're in the middle of a crucial scene in your favorite episode, and suddenly, an error message pops up indicating that HBO Max is not working properly. As an audience, these errors can be incredibly frustrating, and they can disrupt your viewing experience greatly.
You have 2 options - try to fix them by yourself or move on to other platforms or shows. But here comes the problem: When HBO Max sends error codes, they may not always notify you where the problem lies exactly. Max just says: Something Went Wrong.
Most of the time, you can only get a cold code and have to test your network service, phones, or laptops. No worries! Now you can kiss goodbye to these issues and read this post to understand the meaning of each HBO Max error code and suit the remedy to the case.
Note: Follow the guide to troubleshoot your HB Max not working problem quickly, and enjoy the latest top 10 shows here, including Despicable Me 4, After Ever Happy, Hereafter, Body of Lies, Clash of the Titans, etc.
Common Solutions to HBO Max Not Working
The Max "Something Went Wrong" message can be very frustrating, but don't worry - we have some common and simple solutions that you can try yourself in advance:
- Turn off your device for 1-2 minutes before turning it back on again.
- Ensure that your internet supports live streaming to avoid frequent buffering or errors.
- Place your router or modem nearby to ensure your device receives the internet signal without any issues.
- Clear HBO Max cache and cookies to remove any stored data that may ruin your viewing experience.
- Check for updates for both your device and the HBO Max app (especially for iOS devices). The latest version of the HBO Max app often fixes the found problems.
While these common solutions are useful to try on your own, some HBO Max technical error that leads to the app not working may require expert assistance.
If you've tried all the common solutions and still can't resolve the problem, don't worry. We also provide additional suggestions and assist you in resolving more complex HBO Max error codes.
How to Fix Common HBO Max Error Codes?
Like many streaming platforms, HBO Max poses complex rules of usage and applies advanced tech to ensure the most offline viewing quality. Therefore, you may be informed of an error code because of subtle changes. The following section will discuss 15 common HBO Max error codes and provide a detailed guide to fix them.
HBO Max Error Code 321
HBO Max error code 321 is one of the most common Max error codes. It is often caused by a poor network connection, normally due to weak connectivity or issues with your modem or router. To fix this error, start by checking your modem/router and ensuring that all cables are properly connected.
Restarting your device can also help by rebooting the system and clearing any temporary issues. After shutting down your device, wait a few minutes before turning it back on to improve your network connectivity and resolve the error code 321 on HBO Max.
HBO Max Error Code 905
If you encounter error code 905 while using HBO Max, it is likely due to a problem with the app's cache. This can happen when the app cache is corrupted or outdated and needs to be cleared.
To fix HBO Max error code 905, start by clearing the cache on your device.
- For Android users, go to Settings > Apps > HBO Max > Storage and click on Clear Cache.
- For iOS users, you can uninstall and reinstall the app to clear the cache.
If clearing the cache does not resolve the issue, try restarting your device and launching the HBO Max app again. If the error persists, you may need to contact HBO Max support for further assistance.
HBO Max Error Code 1k-0000
According to the answer from a TV technician on justanswer.tv, the HBO Max error code 1k-0000 (content won't play) often pops up on smart TVs, such as LG TV. You can solve this problem by hard-rebooting your device:
- Unplug the TV from power and leave it unplugged for 5 minutes.
- While it’s unplugged, press and hold the TV's power button (not the remote) for 60 seconds.
- If you can’t find the power button on the TV, just leave it unplugged for 10 minutes instead.
- Plug the TV back in and test if it’s working.
These steps will help you discharge any remaining power on your TV, which can solve the error code 1k-0000 successfully.
HBO Max Error Code 100
HBO Max error code 100 can occur due to poor internet connectivity or using a virtual private network (VPN) to watch HBO Max. To fix this error code, start by troubleshooting your internet connection (mentioned above). If you're using a VPN, try disconnecting from it and accessing HBO Max without it.
If you continue to experience error code 100 on HBO Max, you may need to contact your internet service provider (ISP) to ensure that your internet connection is fast and stable enough to stream videos.
HBO Max Error Code 4
If you suddenly get a message about error code 4 when watching on HBO Max, there may be some issues with your account subscription. This could mean that your subscription has expired or that there is a problem with your payment method.
To fix HBO Max error code 4, start by checking your subscription status and payment method. Ensure that your subscription is active and that your payment method is up-to-date and valid.
If your subscription and payment method are both working well, try logging out of HBO Max and then logging back in again, which can help refresh your account and resolve any temporary issues causing the error code 4.
HBO Max Error Code 009
HBO Max error code 009 indicates an issue with the internet connection between your device and the HBO Max server, which may be caused by a weak/unstable internet connection or an issue with the HBO Max server.
Compared with other warnings, this one is not so easy to fix. If the problem still hunts after you reset the modem or router and reboot your device or HBO Max app, you need to ask for the official support of HBO Max.
Check the HBO Max Help Center to see if there are any known outages or maintenance periods that may be affecting the service.
HBO Max Error Code 002
Similar to Code 009, HBO Max error code 002 also implies an issue with the HBO Max server (a temporary outage or maintenance on the server). The only method is to search for answers on the HBO Max Help Center, to see if they're fixing the bugs and wait for the next update.
HBO Max Error Code 420
Error code 420 often happens on your Android or iOS device. It is likely due to one of 2 reasons: either your HBO Max app has not been updated, or the HBO server is overwhelmed.
For the first reason, check if your HBO Max app is up to date and update it manually if necessary. For the second reason, you can only wait for a few more minutes to even hours before attempting to access HBO Max again.
If you keep receiving the error code 420, it could be a problem with the HBO Max server, and you can do nothing but wait for the HBO Max team to resolve it. In this case, there's no immediate solution other than waiting.
HBO Max Error Code 102
If you're used to watching HBO Max on Samsung Smart TV, Chromecast, or other TV-connected devices, the error code 102 may be the most frequent error. It might happen because of the compatibility issues between your device and the HBO Max server.
To fix HBO Max error code 102 quickly, it's recommended to check the signal of your router/modem. Weak signal strength can cause connectivity issues that lead to this error. Then restart your router, which can also help verify that it is compatible with your smart TV adapter.
HBO Max Error Code 205.4
HBO Max error code 205.4 is about an issue with the User ID, indicating that the account you are currently using is not authorized. This could be associated with the AT&T account that is provisioned with HBO Max.
To fix this problem, you need to confirm that the User ID you are using is correct and has connected to the AT&T account. You can find your User ID and reset your AT&T Password to fix the problem quickly.
If you are attempting to sign in with an iPhone, iPad, iPod, or Apple TV, try turning off the TV Provider within your device settings by going to the Settings app > TV Provider > Remove TV Provider or Sign out.
HBO Max Error Code 201
The error code 201 is also about the account and login issues. It implies that your email and password combination do not match the records. Similar to code 205.4, this could also be related to your AT&T account.
This problem is simple to fix. Just check the spelling of the email address used to sign up for the service, or delete any saved IDs by clearing your browser's cache and cookies. You can also choose to reset the password using the Forgot Password option, which will send you an email to reset your password.
HBO Max Error Code 103
The error code 103 always happens on your Smart TV, Amazon Fire TV, or other devices, it is likely due to a connectivity issue with the HBO Max server.
To fix HBO Max error code 103, start by unplugging your device for 2-3 minutes. After that, clear caches and cookies from the app and then uninstall it. Set the DNS settings to automatic and locate the apt server of the HBO Max app.
After a few seconds, switch off your router or modem and wait for a few seconds before turning it back on again. Then, try launching the HBO Max app and start watching your favorite shows and movies.
HBO Max Error Code ELI-1020
When you use the iOS app for HBO Max with your Spectrum TV account, the error code ELI-1020 may pop up. It is likely due to a restriction requiring you to sign in with your Spectrum TV primary account.
To fix the HBO Max error code ELI-1020, you can log in to the HBO Max website on a computer and add a password to your account. Then, use these newly created credentials to log in to the iOS app instead of using the Spectrum login panel.
Can't Download Max on TV Issues
If you can't get HBO Max on Samsung TV or fail to sign in HBO Max on TVs, the causes may vary a lot: your HBO Max subscription, app cache, old HBO Max app version, expired activation code...
To get a detailed guide, please refer to another article about How to active and sign in HBO Max on TV. We provide 3 different methods to activate HBO Max on TVs, specific steps to sign in HBO Max on Apple TV, PlayStation, and Roku, and some methods to fix the HBO Max TV sign-in not working problem.
HBO Max No Sound Issues
Sometimes, your HBO Max shows will suddenly be muted. To fix HBO Max no sound issue, you can first check the device volume and restart the device. Also, you need to update the HBO Max app, clear cache and data, check the HDMI connection, disable Bluetooth, and check the audio settings.
If none of these methods work, resetting the device may be the last answer. If the problem persists after trying all of these fixes, please contact the HBO Max support team for further assistance.
HBO Max Buffering Issues
Why is HBO Max always buffering? We believe that many users have this question, since the buffering issue is very common on any device.
To fix HBO Max buffering issues, troubleshoot by testing connection speed, updating the app, streaming on WiFi or wired connection, reducing network activity, signing out and restarting devices, trying another device or browser, and contacting your ISP if problems persist.
HBO Max Can't Play Title Error
If you're experiencing the HBO Max can't play title error on devices such as Smart TV, Apple TV, Chromecast, and others, it may be due to corrupted files in your browsing history.
To fix this issue, go to your device settings, click on the browse history button, and clear your browsing data. Then, uninstall and reinstall the HBO Max app. On Apple devices, you may need to log in to HBO Max and delete your browsing data before restarting the app.
The Best Solution to Frequent HBO Max Error Codes
If you're tired of encountering error codes while using HBO Max, consider using KeepStreams for Max - a third-party program that allows you to download movies and shows from HBO Max for offline viewing.
With KeepStreams for Max, you can watch your favorite titles like Jack Snyder's Justice League without any disturbances caused by error codes. This highly technical program offers various features and functions specifically designed for live streaming, providing an enhanced viewing experience on HBO Max.
Top Features of KeepStreams for HBO Max
Watching movies and shows offline can be a wonderful experience, especially when you have access to elite features that enhance the quality of downloaded content. Here are some of the best features of KeepStreams for HBO Max:
1. High-Quality Video and Audio
To provide the best offline experience and enhance the quality of downloaded content from HBO Max, KeepStreams offers high-quality video and audio downloads. You can adjust the resolution to 720p and the audio to Dolby Atmos, based on the original content.
2. Batch Download HBO Max Videos
KeepStreams offers a convenient feature that allows you to download multiple episodes and entire series from HBO Max at once - batch download. With this feature, you have complete control over the downloading process, and the program will automatically detect and download the selected content.
3. Automatically Download New Episodes
This Max video downloader allows you to automatically download new episodes from your favorite shows on HBO Max as soon as they become available. This feature ensures that you never miss a new episode and always stay up-to-date with your favorite shows.
4. Enjoy High-Speed Downloading
KeepStreams has a high-speed downloading feature to provide a seamless and efficient downloading experience. This feature allows you to download your favorite movies and TV shows from HBO Max in less time, allowing you to focus on other important tasks.
5. Ad-Free and Error-Free Viewing
This tool offers ad-free and error-free viewing to provide a seamless offline experience when watching your favorite movies and TV shows from HBO Max. This feature prevents commercial ads and OTT stream errors from disturbing your offline watch, allowing you to enjoy uninterrupted viewing.
6. Save Subtitles and Meta Information
KeepStreams keeps subtitles and meta information in your language to provide a more comprehensive viewing experience when watching your favorite movies and TV shows from HBO Max offline. This feature provides production details, casting details, movie names, and more, allowing you to better grasp the subject matter.
Plans and Pricing of KeepStreams
| Monthly Plan |
Biannual Plan |
Annual Plan | |
| KeepStreams for HBO Max | $23.99/month | $6.67/month | $5.00/month |
| KeepStreams Video One | $49.99/month | $13.99/month | $7.99/month |
| KeepStreams Music & Video One | $59.99/month | $23.33/month | $18.33/month |
KeepStreams offers different plans to suit a range of streaming needs.
- For HBO Max users who want to download videos exclusively from the platform, KeepStreams for Max is a great option.
- However, if you're looking for a wider scope of functionality, KeepStreams Video One works with over 600 streaming services, including HBO Max.
- For those who enjoy downloading both music and video content from streaming services, KeepStreams Music & Video One is an advantageous option.
When it comes to cost and platform compatibility, the Annual Plan of KeepStreams Video One provides the most economical option. With this plan, you have access to all the features of KeepStreams Video One for a year and can download from over 600 streaming services, including HBO Max.
Choose the right KeepStreams plan for your streaming needs and enjoy seamless offline viewing of your favorite movies and TV shows.
Steps to Use KeepStreams for Max
Installing KeepStreams for HBO Max is easy, and once you do, you can start downloading unlimited shows and movies from the platform. Here's a step-by-step guide to help you get started:
- Visit the official website for KeepStreams, and click "Free Trial"
- Click the Free Download button to install the app on your computer.
- Launch KeepStreams, open the VIP Services tab and select HBO Max.
- Log in to your HBO Max account using your email address and password.
- Choose the movie or show you want to download from HBO Max.
- Select your preferred Video, Audio, and Subtitle settings.
- Click on the Download Now button to download the video immediately or Add to Queue to batch download videos later.
With KeepStreams for Max, you can enjoy offline viewing of your favorite shows and movies. Our service products are broad and can be streamlined to improve your offline watch experience.
Conclusion
This article introduces several possible causes and fixes of HBO Max not working problem. If you are bothered by different HBO Max error codes, read this article to troubleshoot it quickly.
If you've tried all the methods mentioned in this article, including asking the support team for help, but the problem still remains, you can consider the ultimate solution: KeepStreams for Max. Whether you want to download a single episode or an entire series, KeepStreams makes it easy and convenient. And with the ability to customize video and subtitle settings, you can tailor your offline viewing experience to your preferences.
So why wait? To avoid HBO Max not working, download KeepStreams now and start enjoying your favorite HBO Max content offline, without any interruptions or distractions. You can also read how to download Viu videos.